Returns & Refunds

You may request a return within 30 days of receiving your order. Please contact us before sending anything back so that we can provide the correct return instructions.

After your return has been authorised, the product should be sent back promptly and within the timeframe provided in our return instructions.

Your statutory rights are not affected by this policy.

To qualify for a full change-of-mind refund, the product should be returned in the condition in which it was received, with its original packaging, accessories, labels and supplied components.

Watch straps and bracelets may be inspected carefully in the same way that they could reasonably be examined in a shop. They should not be fitted, resized, altered, scratched, damaged or worn beyond what is reasonably necessary to inspect them.

Please include your name and order number inside the return parcel so that we can identify it promptly.

Please confirm compatibility carefully before fitting a strap, bracelet, clasp or accessory.

Where handling, fitting, resizing, link removal, alteration or use has reduced the value of a returned product, we may make an appropriate deduction from the refund to reflect that loss in value, where permitted by law.

Products that have been damaged through incorrect fitting, improper use or accidental damage are not treated as faulty goods.

A product being described as a special-order item does not by itself remove any cancellation or return rights that apply under consumer law.

However, products made to your specifications, personalised for you or materially altered at your request may not be eligible for a change-of-mind return where a legal exemption applies.

Any applicable restriction will be clearly explained before the order is accepted.

Customers are responsible for the cost of returning an unwanted or incorrectly ordered product.

Because many of our products are valuable, returns should be sent using a tracked and adequately insured delivery service. You remain responsible for the parcel until it has been delivered to us.

We cannot accept responsibility for returned parcels that are lost, damaged or inadequately insured while being sent by a delivery service arranged by the customer.

Please contact us promptly if your order arrives damaged, is faulty or does not match what you ordered.

Include your order number, a description of the issue and clear photographs where possible. Please retain the product, packaging and delivery labels while the matter is being assessed.

Where the product is confirmed as faulty, damaged on arrival or incorrectly supplied, we will provide an appropriate remedy and reimburse reasonable return costs where required.

We do not currently process direct exchanges.

To obtain a different product, size or reference, please return the original eligible product for a refund and place a new order separately.

This allows the replacement product to be reserved and dispatched without waiting for the original return to be processed.

Returned products will be inspected after they arrive. We will notify you if further information is required or if an adjustment to the refund is proposed.

Approved refunds will be issued to the original payment method without undue delay and no later than 14 days after we receive the returned goods or acceptable evidence that they have been sent back, where applicable.

After a refund has been issued, your bank or payment provider may require additional processing time before the funds appear in your account. This is outside our control.

Where a full order is cancelled under applicable distance-selling rights, any qualifying standard outbound delivery charge will be refunded as required by law.

Additional amounts paid for an enhanced, premium or expedited delivery service are not normally refundable beyond the cost of the least expensive standard delivery option offered.

As our standard UK and worldwide delivery is currently free, there will usually be no original standard delivery charge to refund.

Contact us as soon as possible if you wish to cancel an order before dispatch.

We will try to stop the order, but we cannot guarantee cancellation once processing or dispatch has begun. If the order has already been dispatched, it may need to be returned in accordance with this policy.

Email us or use our contact page before sending the product back. Include:

• Your full name
• Your order number
• The product being returned
• The reason for the return
• Photographs if the product is faulty, damaged or incorrect

We will reply with the appropriate return instructions. Please do not send an item to us without first contacting our team.