Terms of Service

This website is operated by Fallow Strap Co., an independent UK retailer specialising in watch straps, bracelets, clasps, buckles and related watch accessories.

Email: info@fallowstrap.com

You may use this website only for lawful purposes. You must not use it in a way that may damage, disable, overload or impair its operation, security or availability.

You must not attempt to gain unauthorised access to the website, customer accounts, systems, servers or information connected with the website.

We may suspend or restrict access to all or part of the website where reasonably necessary for maintenance, security, legal compliance or the protection of our business and customers.

We take reasonable care to ensure that product descriptions, photographs, measurements, prices and availability information are accurate.

Product colours and appearance may vary slightly because of lighting, photography, manufacturing differences and the screen or device used to view the website.

Customers should check product measurements, watch references, lug width, buckle width, compatibility and other relevant information before ordering.

Please contact us before placing an order if you are uncertain whether a product is suitable for your watch.

Our website may include genuine manufacturer products and compatible aftermarket products.

Each product listing will state whether the item is described as genuine, original, aftermarket or compatible.

References to watch manufacturers, trademarks, model names and model numbers are used to identify products or compatibility.

Fallow Strap Co. is an independent retailer and is not affiliated with, sponsored by or endorsed by any watch manufacturer unless this is expressly stated on the relevant product page.

Product prices are displayed in the currency selected or shown on the website.

Delivery charges and any other charges applied by us will be shown before the order is submitted. Standard UK and worldwide delivery is currently free on all orders.

International customers may be required to pay import duties, customs fees or local taxes. Unless expressly included at checkout, these charges are not collected by Fallow Strap Co. and remain the responsibility of the recipient.

We may change prices at any time. A price change will not affect an order that we have already accepted.

Although we take reasonable care, an obvious error may occasionally appear in a product description, price, delivery charge or availability status.

If we identify an error before accepting your order, we will contact you and offer the option to proceed using the corrected information or cancel the order for a full refund.

We are not required to supply a product at an obviously incorrect price where the error could reasonably have been recognised as a mistake.

You may place an order by selecting a product, adding it to your basket, entering the requested information and completing checkout.

You are responsible for ensuring that the information supplied during checkout is complete and accurate, including your email address, delivery address and selected product variation.

After placing an order, you will normally receive an automated confirmation email acknowledging that the order has been received. This acknowledgement does not necessarily mean the order has been accepted.

A contract for the purchase of goods is formed when we accept your order. Acceptance will normally occur when we confirm that the order has been dispatched.

We may decline or cancel an order before acceptance where:

• The product is unavailable.
• Payment cannot be authorised.
• The price or product information contains an obvious error.
• We cannot deliver to the address supplied.
• The order appears fraudulent or suspicious.
• A reasonable purchase limit or restriction applies.
• We are legally unable to complete the transaction.

If payment has already been taken for an order that we cannot accept, the amount paid will be refunded.

Payment must be made using one of the payment methods available during checkout.

Payment information is processed by Shopify and the relevant payment provider. We do not normally receive or store complete payment-card details.

You confirm that you are authorised to use the payment method submitted with the order.

Products shown as in stock are normally available for dispatch, but stock records may occasionally contain errors or change because of simultaneous orders.

Some products are supplied as special-order items or may temporarily be out of stock.

If an item becomes unavailable after an order is placed, we will contact you with the available options. These may include waiting for the item, selecting an alternative or receiving a refund.

Products described as special order or out of stock may take up to four weeks to become available for dispatch unless another lead time is shown on the product page.

A product is not automatically excluded from cancellation or return merely because it was obtained as a special order.

Statutory cancellation rights may be restricted where a product has been made to your specifications, personalised, customised or materially altered at your request and a lawful exemption applies.

Products shown as in stock are normally dispatched on the next working day after the order has been placed and payment has been successfully received.

UK orders are normally sent using Royal Mail Special Delivery or another suitable tracked and fully insured service.

International orders are normally sent using Royal Mail International Tracked or another suitable tracked service.

Delivery dates and times are estimates unless we expressly agree otherwise. Delays may occur because of postal disruption, adverse weather, customs processing or circumstances outside our reasonable control.

Full details are available on our Delivery Information page.

Orders will be sent to the delivery address supplied during checkout.

Please contact us immediately if you identify an error. We may be unable to change the address once the order has been processed or dispatched.

We are not responsible for delays or failed delivery caused by incomplete or inaccurate address information supplied by the customer, although we will take reasonable steps to assist.

For consumer orders, responsibility for the goods passes to you when they are delivered to you or to a person identified by you to receive them.

Ownership of the goods passes to you once we have received payment in full and the goods have been delivered.

Contact us as soon as possible if you wish to cancel an order before dispatch.

If the order has already been dispatched, you may need to return it in accordance with our Returns & Refunds Policy.

Consumers purchasing online generally have a legal right to cancel eligible orders during the applicable statutory cancellation period. Our standard policy also allows eligible products to be returned within 30 days of delivery.

Eligible products may be returned within 30 days of delivery, subject to our Returns & Refunds Policy and your statutory rights.

Products may be inspected in the same way that they could reasonably be examined in a shop. Where excessive handling, fitting, resizing, alteration or damage has reduced a product’s value, a lawful deduction may be made from the refund.

Customers are responsible for change-of-mind return postage and should use a tracked and appropriately insured service.

Full details are available on our Returns & Refunds page.

Goods must be of satisfactory quality, fit for their normal or stated purpose and match their description.

Please contact us promptly if an item is faulty, damaged on arrival, incorrectly described or different from the item ordered.

Depending on the circumstances and your legal rights, an appropriate remedy may include a refund, repair, replacement or price reduction.

Where legally required, Fallow Strap Co. will arrange or reimburse reasonable return costs for faulty, damaged or incorrectly supplied goods.

Nothing in these terms excludes or restricts your statutory consumer rights.

Watch straps, bracelets, clasps, buckles and related components must be fitted carefully and correctly.

Where specialist tools, knowledge or adjustment are required, we recommend using a competent watchmaker, jeweller or repair professional.

To the extent permitted by law, Fallow Strap Co. is not responsible for damage caused by incorrect fitting, unsuitable tools, excessive force, unauthorised modification, misuse or fitting a product to an incompatible watch.

This does not affect liability where the product was faulty, incorrectly described or unsuitable despite being expressly confirmed by us as compatible.

Some products may be supplied with a manufacturer’s warranty. Applicable warranty information will be provided with the product or shown on the product page.

A manufacturer’s warranty is additional to, and does not replace, your statutory consumer rights.

We are responsible for losses that are a foreseeable result of our breach of these terms or our failure to use reasonable care and skill.

We are not responsible for losses that were not reasonably foreseeable when the contract was formed.

We do not exclude or limit liability where unlawful, including:

• Death or personal injury caused by negligence.
• Fraud or fraudulent misrepresentation.
• Breach of statutory consumer rights.
• Any other liability that cannot legally be excluded.

If you purchase goods wholly or mainly for business purposes, then, to the extent permitted by law, we will not be liable for loss of profit, revenue, business, contracts, anticipated savings, goodwill or indirect business loss.

Subject to liabilities that cannot lawfully be limited, our total liability to a business customer relating to an order will not exceed the amount paid for the relevant goods.

We are not responsible for delay or failure caused by circumstances outside our reasonable control.

These may include postal disruption, supplier delays, customs delays, severe weather, transport disruption, industrial action, system failures, government restrictions or other exceptional events.

We will take reasonable steps to reduce the effect of the delay and keep affected customers informed where appropriate.

The website design, written content, graphics, photographs and other materials owned or licensed by Fallow Strap Co. are protected by applicable intellectual-property laws.

You may view and use the website for personal shopping purposes. You must not reproduce, republish, distribute, scrape, commercially exploit or modify our content without permission.

Third-party product names, logos and trademarks remain the property of their respective owners.

Where you submit a review, photograph, comment or other content, you confirm that it is accurate, lawful and does not infringe another person’s rights.

You must not submit content that is defamatory, threatening, abusive, fraudulent, misleading, obscene or unlawful.

We may remove submitted content where reasonably necessary, including where it breaches these terms or applicable law.

Personal information is handled in accordance with our Privacy Policy.

Information about cookies and similar technologies is available in our Cookie Policy.

The website may include links to third-party websites or services, including payment, delivery, analytics and social-media providers.

We are not responsible for the content, availability or privacy practices of third-party websites that we do not control.

Please contact us if you are unhappy with a product or service.

Email: info@fallowstrap.com

Include your name, order number and a clear description of the issue. We aim to acknowledge customer enquiries within two working days and will seek to resolve complaints fairly and promptly.

We may update these terms to reflect changes to our business, website, products, services or legal obligations.

The terms applying to an order will normally be those published when the order was placed.

If any provision of these terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply.

If we do not immediately enforce a right under these terms, this does not mean that we have waived that right.

These terms and any contract between you and Fallow Strap Co. are governed by the laws of England and Wales.

Consumers living elsewhere retain any mandatory protections and rights available under the law applicable to them.

Nothing in these terms prevents a consumer from bringing proceedings in a court that has jurisdiction under applicable consumer law.

Questions about these terms should be sent to:

Email: info@fallowstrap.com

You may also use our Contact page.